Privacy Policy

You need to agree to our Privacy Policy if you want to use our service.

OneMole.com reserves the right to modify the Privacy Policy without notice.


General

At OneMole.com, protecting your privacy is one of our top priorities.

We do not share your personal data with any third party, except for security and servicing purposes, or when it is requested by law or court order. We will never sell your personal data to any entity for profit.

Collection

Contact information

You need to provide your email address when registering with us. We use this contact information in case of lost passwords, account confirmation, technical support, or other VPN-related notifications. We also use this contact information to keep you posted with any critical update to our service.

In order to provide you technical support by email, we process the following email metadata: sender and recipient email addresses, the IP address from which incoming messages originated, and message sent and received times. Email messages are scanned by automated systems that allow us to detect malicious activitiese. This would allow us to provide you with a good experience when engaging our technical support service.

On our websites

When you visit OneMole.com's websites, we collect some visitor statistics. These include information about the your IP address, the time you visit our websites and information about the browser and operating system you use.

This information is collected solely for security and statistical purposes and is not used to identify individuals. We use these statistics to prevent abuse, and to improve usability of our service. The information will be stored on our own server for a maximum of 6 months.

That said, we also honor your browser's "Do-Not-Track" setting, and will not store any information if this setting is enabled in your browser.

The information may also be shared with Google LLC as we engage its reCAPTCHA service for security reasons. This is necessary in fighting against abuse of our service so that we could dedicate all of our resources to better serve our users. You may check Google's privacy policy here. Do take note that we're using reCAPTCHA v2 instead of the most recent reCAPTCHA v3 as we believe reCAPTCHA v2 has less privacy concerns. We will always strive to reduce the information that we have to share with a third party, while maintaining the level of security.

OneMole.com’s websites use cookies. A cookie is a tiny data file that resides on your computer, mobile phone or another device, and allows us to recognise when you return to the website using the same computer and web browser. This is essential as we rely on cookies to authenticate you for the operations that you can perform to your VPN servers, without asking you to log in repeatedly. Using cookies allows us to significantly improve your experience when using our websites. We will, however, not collect any additional personal information using these cookies.

On our VPN servers

We don't claim ourselves to be a "no-log" VPN as we do keep necessary logs on our VPN servers, for up to 7 days. These logs, however, do not contain any personal information that can be used to trace the identify of individual users, ie. your IP-address or details about your devices are not logged. We do not log your online activities either. Only limited logs with essential information which help us to diagnosis possible connection issues are kept. These logs are collected solely for diagnostic purposes, and are important for us to provide reliable and stable service.

Again, neither personal information nor your online activities is collected or logged by our VPN servers.

For payment processing

Depending on the payment mode you choose, we may engage either PayPal Holdings Inc. or Stripe Inc. for payment processing. No personal information will be shared in this process.

However, the payment processor may collect personal information including your email, name, and billing address. This is necessary and a common practice for all payment processors, and is required by law. You may read their privacy policies here for PayPal and Stripe, before authorizing any as the payment processor.

Do take note that the payment processor will store your personal information for security reasons. However, we will never store any of those information in any manner.

Access

OneMole.com has strict restrictions on access to user data. Only a limited number of OneMole.com's employees or employees at OneMole.com's service providers for the server hosting service have access to such data.

Transfer

No personal data will be transferred to third parties except as required by law or law enforcement, or when deemed necessary to assure continuity of our service.

Retention and deletion

when all purposes of the personal information processing have been fulfilled and when deletion is allowed pursuant to applicable laws and regulations, your account with all personal information will be deleted.

This applies when all your VPN servers expire, we'll delete your account completely and permanently after fulfiling all legal requirements.

Data Security

We are committed to safeguarding and protecting your personal data and will implement and maintain appropriate technical and organisational measures to ensure a level of security appropriate to protect your personal data from accidental or unauthorised destruction, loss, alteration, disclosure or access.

Procedures are reviewed regularly to ensure that the policies are followed. Any non-conformance regarding the policies will be corrected without unnecessary delay.

Updates and changes

This Privacy Statement may be updated or changed without notice.